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Relec Electronics Support Center

  • What types of integrated circuit (IC) components do you offer?
    We offer a wide range of IC components, including but not limited to microcontrollers, memory chips, analog ICs, digital ICs, and power management ICs. If you have specific requirements or need a component not listed on our website, please contact us, and we’ll do our best to assist you.
  • How do I place an order?
    You can place an order through our website by selecting the desired components and following the checkout process. Alternatively, you can contact our sales team directly via phone or email to place an order or request a quote.
  • What is your response time for inquiries and orders?
    We pride ourselves on our fast response time. Our team aims to address all inquiries and process orders as swiftly as possible. Typically, you can expect a response within [X] hours. If you have an urgent request, please let us know, and we will prioritize it.
  • How do you ensure the quality of your components?
    We source our IC components from reputable manufacturers and conduct rigorous quality control checks to ensure that all products meet high standards. Our quality assurance process includes thorough inspections and testing to guarantee reliability and durability.
  • Can I track my order?
    Yes, once your order has been processed and shipped, we will provide you with a tracking number. You can use this number to monitor the status of your shipment through the carrier’s tracking system.
  • What is your return policy?
    If you need to return a product, please contact our customer service team within [X] days of receiving your order. We accept returns for defective or incorrect items. Please refer to our [Return Policy] page for detailed instructions on how to return items and obtain a refund or replacement.
  • Do you offer international shipping?
    Yes, we offer international shipping. Please contact us for shipping options and rates based on your location. We will work with you to ensure timely and safe delivery of your components.
  • How can I contact customer support?
    You can reach our customer support team by phone at [Phone Number] or by email at info@relec.sg. Our team is available Business Hours to assist you with any questions or concerns you may have.
  • Do you provide technical support for the components you sell?
    While we focus on providing high-quality components, we do not offer technical support for the design or application of these components. However, we can assist with basic information about the components and their specifications. For detailed technical support, we recommend consulting with the component’s manufacturer or a qualified engineer.
  • Can I get a sample of a component before placing a bulk order?
    Yes, we can provide samples of certain components upon request. Please contact us with details about the component you’re interested in and your specific needs. We will review your request and provide you with the necessary information on how to obtain a sample.
  • What services does Relec International offer?
    We provide OEM, ODM, and EMS solutions, including product design, manufacturing, component sourcing, PCB design and assembly, and supply chain management.
  • Who are your typical customers?
    We work with businesses across industries like consumer electronics, automotive, medical devices, IoT, and industrial automation.
  • What makes Relec International different from other manufacturers?
    Our commitment to quality, customization, cost-efficiency, and timely delivery sets us apart. As both an OEM and ODM, we handle every aspect of production, from design to delivery.
  • What is the process to start working with you?
    Simply fill out our RFQ form, provide details about your project, and we’ll guide you through the next steps.
  • Do you handle international shipping?
    Yes, we have expertise in global logistics and can ship products worldwide.
  • What is the typical lead time for manufacturing?
    Lead times vary depending on project complexity and volume, but we prioritize timely delivery.
  • What types of PCBs do you manufacture?
    We manufacture single-sided, double-sided, multilayer, flexible, rigid, rigid-flex, HDI, and metal-core PCBs for various applications.
  • Can you help with PCB design?
    Yes, we offer end-to-end PCB design services, including schematic design, layout, and prototyping.
  • What software do you use for PCB design?
    We use industry-standard tools like Altium Designer, Eagle, KiCad, and others, depending on project requirements.
  • What is your PCB manufacturing capacity?
    We can handle small batches to large-scale production runs, ensuring quality and timely delivery.
  • Do you offer PCB assembly services?
    Yes, we provide both surface-mount (SMT) and through-hole assembly, as well as mixed-technology assembly.
  • What quality standards do you follow for PCBs?
    We comply with ISO 9001, IPC standards, and other relevant certifications to ensure high-quality products.
  • Can you source components for PCB assembly?
    Yes, we have a strong network of suppliers to source high-quality, cost-effective components.
  • Can you help design my product from scratch?
    Absolutely! We offer product design and development services, including prototyping, to turn your idea into reality.
  • Do you provide private labeling or branding services?
    Yes, we can customize products with your branding, logo, and packaging to suit your market needs.
  • What industries do you specialize in?
    We specialize in consumer electronics, automotive, medical devices, industrial automation, IoT, and more.
  • Can you produce small batch orders for prototypes?
    Yes, we cater to small batch production for prototyping and testing purposes.
  • Can you help source components for my product?
    Yes, we leverage our global supply chain network to source high-quality, cost-effective components.
  • Do you manage inventory and logistics?
    Yes, we offer inventory management and logistics services to ensure seamless supply chain operations.
  • How do you ensure component quality?
    We work only with verified suppliers and perform stringent quality checks on all sourced components.
  • Can you help with just-in-time (JIT) manufacturing?
    Yes, we support JIT manufacturing to minimize inventory costs and improve efficiency.
  • What quality standards do you follow?
    We adhere to ISO 9001, ISO 13485 (for medical devices), IPC standards, and other relevant industry certifications.
  • Do you perform testing on products?
    Yes, we conduct functional, reliability, and environmental testing to ensure product performance and durability.
  • Can you provide documentation for regulatory compliance?
    Yes, we provide all necessary documentation to meet regulatory and compliance requirements in your target markets.
  • How is pricing determined?
    Pricing depends on design complexity, material requirements, volume, and additional services like branding or assembly.
  • Do you offer discounts for bulk orders?
    Yes, we provide competitive pricing and discounts for high-volume orders.
  • What payment terms do you offer?
    Payment terms vary by project. Contact us to discuss terms that work for your business.
  • Are there any hidden fees?
    No, we maintain transparency in our pricing and provide a detailed breakdown of costs upfront.
  • Do you handle shipping?
    Yes, we manage shipping and logistics, ensuring safe and timely delivery to your desired location.
  • Can you ship directly to my customers?
    Yes, we offer drop-shipping services for businesses looking to streamline their operations.
  • How do you ensure products are not damaged during shipping?
    We use secure packaging and work with reliable logistics partners to ensure product safety.
  • Will I have a dedicated account manager?
    Yes, we assign a dedicated manager to every project for smooth communication and updates.
  • How do I track my project’s progress?
    We provide regular updates and access to project management tools for transparency.
  • What if there’s an issue with the product?
    We have a robust after-sales support system to resolve issues quickly and efficiently.
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